Therapists
The Spa Therapists administer professional massage and body treatments to our VVIP clients. They have thorough knowledge of numerous massage modalities, posses a general understanding of body treatments. They possess excellent communication skills and be able to learn the product and service knowledge necessary to effectively provide wellness solutions to meet the needs of our VVIP Clients. They hold and maintain a current state license.
The said therapists are carefully selected from San Juan, Korea, Romania, Philippines, Thailand and Africa. The staff are aware of the responsibilities at the JET Spa!.
It is critical (at this stage) to mention that the company does not compromise on standards. As such, it is prudent to inform our customers on the following about The JET Spa therapists:
Duties and Responsibilities:
The therapists must:
- Be on time on her shift, prompt with each appointment and perform services within the appropriate time allotted for the service.
- Provide consistent professional massage and body treatments in accordance with spa protocols and accepted certification practices.
- Effectively inform and educate guests about specific wellness concerns.
- Be flexible with the schedule and supporting the needs of the spa.
- Properly care for equipment and use proper amounts of product to assist with cost controls.
- Have complete knowledge and understanding of all services and products offered.
- Uphold the standards of sanitation and sterilization as directed by law and the spa’s policies and procedures.
- Perform prep work, properly clean and restock room as required.
- Communicate to management any and all occurrences involving staff or guests in the spa that require attention.
- Actively promote the spa, treatments, services and retail, as well as programs, promotions and/or discounts available.
- Handle guests’ questions and concerns professionally and courteously.
- Provide accurate, appropriate and immediate responses to all requests by guests.
- Possess the ability to work without direct supervision.
- Maintain a positive attitude and contribute toward a quality work environment.
- Regularly attend, participate in and support training and staff meetings for the spa.
- Assist in all areas of spa operation as requested by management.
- Communicate to management any and all occurrences involving staff or guests in the spa that require attention.
- Must have enthusiasm and possess excellent customer service skills.
- Enjoy working with people and possess a friendly and outgoing personality.
- Excellent communication and listening skills, as well as basic computer knowledge.
- Must be a team player.
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